DIGITAL CUSTOMER SERVICE ANALYST (MID / SENIOR LEVEL) - 35364
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Job Description
In this role, you will be part of the creation of a new digital customer service hub in Brazil, established to support Bosch Mobility Aftermarket operations in North America. This strategic initiative aims to expand global customer support capabilities by combining operational excellence, customer proximity, and innovative digital solutions.
You will play a key role in building processes, implementing digital tools, and driving continuous improvement initiatives, while collaborating closely with global and cross-functional teams. Working in a data-driven environment supported by automation and artificial intelligence, you will contribute to enhancing service quality, operational efficiency, and the overall customer experience.
Key Responsibilities:
·Manage customer requests and inquiries through digital support channels, including email, chat, self-service platforms, and back-office processes.
·Ensure cases are handled efficiently, accurately, and with a strong customer focus, while meeting established service and quality standards.
·Support problem resolution, case follow-up, and escalation management in collaboration with internal stakeholders.
·Contribute to a professional, collaborative, and customer-centric team environment focused on service excellence.
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Requirements
Function: Supply Chain
Experience Level: Not Applicable