Team Lead_Cloud_Platform_services
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Job Description
Roles & Responsibilities:
Platform Operations & Infrastructure Management
• Lead day-to-day platform operations and infrastructure management.
• Ensure availability, stability, and performance of production and non-production environments.
• Manage Linux/Windows servers, virtualization, storage, networking, and databases.
• Establish operational standards, procedures, and best practices.
• Ensure platform capacity planning and performance optimization.
Cloud Platform Operations
• Lead daily operations and administration of enterprise cloud platforms.
• Manage cloud infrastructure across AWS, Azure, or GCP.
• Ensure high availability, scalability, reliability, and performance.
• Manage compute, storage, networking, databases, and cloud services.
• Oversee cloud resource provisioning, configuration, and maintenance.
• Ensure smooth operation of production, development, and testing environments.
• Drive platform standardization and operational excellence.
Cloud Infrastructure & Architecture
• Implement and manage cloud infrastructure solutions.
• Design highly available and fault-tolerant cloud architectures.
• Manage virtual machines, containers, Kubernetes, and serverless services.
• Implement backup, disaster recovery, and business continuity solutions.
• Support cloud migration and modernization initiatives.
• Review infrastructure architecture and recommend improvements.
Cloud Service Management
• Own end-to-end cloud platform service delivery.
• Ensure SLA, KPI, and operational target compliance.
• Manage incidents, service requests, problems, and changes.
• Lead critical incident management and technical escalations.
• Conduct root cause analysis (RCA) and preventive action reviews.
• Coordinate with application, network, security, and database teams.
• Manage vendor relationships and cloud service provider escalations.
Automation & DevOps
• Drive automation of cloud infrastructure provisioning and operations.
• Implement Infrastructure as Code using Terraform, Ansible, or CloudFormation.
• Manage CI/CD pipelines and deployment automation.
• Promote DevOps and platform engineering best practices.
• Implement configuration management and automated patching.
• Reduce manual operational activities through scripting and automation.
Cloud Security & Governance
• Ensure cloud security policies and governance standards.
• Manage Identity and Access Management (IAM), RBAC, and privileged access.
• Implement security monitoring, vulnerability management, and patching.
• Ensure compliance with organizational and regulatory requirements.
• Manage encryption, key management, and network security.
• Conduct periodic cloud security and configuration reviews.
• Work with finance and business teams on cloud cost governance.
Monitoring & Reliability Engineering
• Establish cloud infrastructure monitoring and alerting.
• Monitor availability, performance, capacity, and resource utilization.
• Implement proactive incident prevention.
• Define and monitor SLIs, SLOs, and error budgets.
• Improve platform resilience and operational maturity.
• Drive continuous service improvement initiatives.
Team Leadership & People Management
• Lead and manage cloud platform engineers and operations teams.
• Allocate responsibilities and manage daily workloads.
• Mentor team members and support technical development.
• Conduct performance reviews and skill development activities.
• Manage shift operations and on-call support where applicable.
• Coordinate with stakeholders and senior management.
• Drive knowledge management and process standardization.
Requirements
Function: Management
Experience Level: Mid-Senior Level