Customer Service Associate (Roadside Assistance) - Level 1 I Open for Fresh Graduate I Urgent Hiring!
Bosch Group
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Job Description
Core responsibilities
• Customer interaction: customer service and dispatch, manage inbound calls, answer questions about roadside assistance, process service request, and coordinate with service providers.
• Service dispatch: Process service requests, coordinate with a network of roadside assistance providers (towing and repair), and monitor service delivery.
• Administrative support: Maintain and update customer accounts, perform data entry, and support other team members with day-to-day tasks.
• Billing and payments: Calculate charges, process payments, and handle billing inquiries.
• US Account
Requirements
Function: Customer Service
Experience Level: Associate