Project & Service Delivery Lead, Enterprise Applications & Managed Services

Roles & Responsibilities :

We are seeking an experienced Project & Service Delivery Lead to manage a business-critical enterprise application managed-services engagement covering SAP, IBM, HCL, Java/Spring, Microsoft technologies and supporting infrastructure.

The role will be responsible for overall project governance, service delivery, SLA management, multidisciplinary team coordination, application change delivery, cybersecurity remediation, disaster recovery readiness, OEM/vendor coordination and stakeholder management.

Key Roles & Responsibilities

Project & Service Delivery

• Lead end-to-end project and managed-services delivery across enterprise applications and supporting platforms.

• Establish delivery plans, governance mechanisms, operational reviews and management reporting.

• Act as the primary coordination point between customer stakeholders, technical teams, OEMs and other service providers.

• Track project/service risks, dependencies, escalations and corrective actions through closure.

SLA & Operations Governance

• Drive SLA-based service delivery covering incidents, service availability, application health and operational performance.

• Monitor critical incidents and ensure appropriate escalation, root-cause analysis and preventive actions.

• Conduct periodic service reviews and provide delivery/SLA status reporting to stakeholders.

Team Leadership

• Coordinate multidisciplinary teams across SAP ERP, IBM WebSphere/BAW/DB2/IAM, HCL DX/Connections/Leap, Java/Spring, Microsoft SSRS and infrastructure services.

• Plan resource allocation, priorities, task ownership and technical dependencies.

• Facilitate collaboration between application, database, infrastructure, security and business teams.

Change & Release Management

• Govern application enhancements and Change Requests from requirement assessment through estimation, development, testing and production deployment.

• Coordinate release planning, approvals, testing, documentation and production readiness.

• Ensure changes are delivered through controlled change and release-management processes.

Security, Compliance & Business Continuity

• Coordinate cybersecurity remediation, vulnerability and audit observations, patching and application/system security activities.

• Oversee Disaster Recovery readiness, DR exercises and associated service-continuity activities.

• Ensure operational and delivery activities comply with applicable customer security and governance requirements.

Stakeholder & Vendor Management

• Maintain effective communication with business, IT and management stakeholders.

• Coordinate with technology OEMs/vendors including SAP, IBM, HCL, Microsoft and Red Hat for technical escalations and product support.

• Present service performance, delivery progress, risks and key decisions during governance reviews.

Desired Experience & Competencies

• Strong experience in Project Management, Service Delivery or Application Managed Services (AMS/FMS).

• Experience managing large, heterogeneous enterprise application environments.

• Working understanding of ITIL-based service management, incident/problem/change management and SLA governance.

• Exposure to enterprise technologies such as SAP, IBM middleware/workflow, HCL platforms, Java/Spring, databases and Microsoft technologies.

• Good understanding of cybersecurity, VAPT remediation, patching, audit compliance and Disaster Recovery.

• Strong stakeholder management, vendor/OEM coordination, team leadership and escalation-management capabilities.

• Excellent communication, governance, planning and management-reporting skills.

Function: Information Technology
Experience Level: Associate