Senior Program Manager, Client Operations

As the Senior Program Manager, Client Operations, for FSD, you will guide multiple complex client implementations and important strategic programs. You will partner with banks, credit unions, fintechs, and telecommunications companies—to provide impactful solutions and ensure successful outcomes.

At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to FSD, and reside in or near one of our collaboration hubs:

You'll have opportunity to:

• Lead multiple complex client implementations across our product suite from launch to completion alongside project teams spanning teams
• Create and maintain project documentation including project plans, deliverables, ownership, communication plans, and risks
• Provide direction to project teams by tracking deliverables, identifying risks, and managing escalations to ensure successful outcomes
• Communicate program status, important milestones, and risks to all partners
• Partner to deliver an outstanding client experience, while identifying opportunities for innovation and process improvement
• Collaborate with Sales, Customer Success, Delivery and Technical Project Managers, Product and other teams to enhance operational efficiency, transparency, and agreement

Department: Project Management
Function: Information Technology
Experience Level: Mid-Senior Level