Client Relationship Manager (Preferred candidates will reside in the Northeast)
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Job Description
At Experian, we believe great work happens when people come together. We're focused on attracting talent in and around our designated hub locations who are open to collaborating with colleagues in person. Aligning employees to these talent markets helps foster collaboration, strengthen team connections, and support long-term career growth within Experian. You will report to our Client Organization.
You will collaborate, with the Regional Sales Director and other teams to develop trusting relationships with Experian Health customers. The RM focuses on ensuring overall satisfaction for assigned clients by managing all implemented products, monitoring client health, and identifying opportunities for account expansion. Our RMs are important in driving loyalty and maintaining our brand's leadership in the industry.
• Client Relationship Management
• Client Business Reviews (CBRs)
• Workflow Assessments (WAs)
• Client Transition Management
• Collaboration .
• Customer Community Engagement (Client portal)
• Communication with Customer Success Representatives
• Revenue Management
• Account Expansion
• Product Usage Monitoring
• Strategic and Technical Account Management
• Best Practices Recommendations
• Client Feedback Collection
• Account Profile Management
• Performance Metrics Accountability
•
Requirements
Department: Customer Service
Experience Level: Mid-Senior Level