IT Operations Analyst - New Berlin, WI.

Position Title: Systems Analyst

Department: Information Technology / Engineering

Reports To: IT Manager / IT Director

Position Summary

The Systems Analyst is responsible for managing, maintaining, and supporting engineering software applications, software licensing, and manufacturing CNC/DNC systems. This position provides technical support for both engineering and manufacturing operations, performs routine and advanced IT troubleshooting, and assists with network administration and infrastructure support.

The Systems Analyst works closely with engineering, manufacturing, IT, and networking teams to ensure systems operate efficiently, reliably, and securely while minimizing downtime and supporting overall business operations.

Essential Duties and Responsibilities:

Engineering Software and Licensing Management

· Manage, maintain, and support engineering software applications and related systems.

· Administer software licenses, renewals, installations, updates, and user access.

· Coordinate with software vendors to resolve technical issues and licensing concerns.

· Monitor software utilization and ensure compliance with licensing agreements.

· Assist engineering personnel with software-related troubleshooting and technical support.

Manufacturing CNC/DNC Systems

· Manage, maintain, and support manufacturing CNC/DNC systems and associated infrastructure.

· Ensure reliable communication and data transfer between engineering systems and manufacturing equipment.

· Troubleshoot CNC/DNC connectivity, communication, and software-related issues.

· Maintain a strong working knowledge of serial communications, including serial ports, serial data transmission, communication protocols, and port configurations.

· Apply a thorough understanding of serial communication to troubleshoot and resolve CNC/DNC connectivity and data transfer issues.

· Assist with system updates, configurations, backups, and ongoing maintenance.

· Work with manufacturing personnel to resolve technical issues and minimize production interruptions.

· Support continuous improvement and reliability of manufacturing technology systems.

IT Support and Systems Administration

· Perform basic and advanced IT-related tasks, troubleshooting, and technical support.

· Diagnose and resolve hardware, software, operating system, and application issues.

· Assist with system installations, configurations, upgrades, and maintenance.

· Provide technical assistance to employees across various departments.

· Identify recurring technical issues and recommend solutions to improve system performance and reliability.

· Assist with maintaining IT documentation, system configurations, and procedures.

Network and Infrastructure Support

· Work closely with network administration and infrastructure teams to support company-wide IT operations.

· Assist with network connectivity troubleshooting and issue resolution.

· Support network-related installations, configurations, and maintenance activities as assigned.

· Assist with identifying and resolving network and communication issues affecting engineering and manufacturing systems.

· Coordinate with internal IT teams and outside service providers when necessary.

General Responsibilities

· Maintain accurate documentation of systems, software, configurations, and troubleshooting activities.

· Follow established IT security policies, procedures, and best practices.

· Support IT projects, system upgrades, and technology improvements.

· Maintain effective communication with engineering, manufacturing, and IT personnel.

· Perform other related duties as assigned.

Function: Other
Experience Level: Not Applicable