Global Service Owner - End-User Device Services (f/m)
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Job Description
As Global Service Owner of End-User Device Services, you are accountable for the strategic direction, performance, and continuous improvement of Bosch’s global end-user device portfolio, including computers, mobile devices, and printers.
The role combines strategic product and service leadership with end-to-end responsibility for service quality, lifecycle excellence, supplier performance, cost competitiveness, and customer value at Bosch scale.
Key Responsibilities:
• Define and execute the long-term strategy for Bosch’s global end-user device portfolio.
• Translate business needs, technology trends, market benchmarks, and customer feedback into a clear portfolio roadmap
• Own the commercial success of the portfolio
• Own the end-to-end service perspective across the full device lifecycle, including planning, demand management, procurement, provisioning, operation, support, refresh and return.
• Drive continuous improvement along the full value chain, balancing local business requirements, global standardization, user experience, cost efficiency, security, and compliance.
• Steer strategic suppliers, service providers, and technology partners, ensuring reliable service delivery, performance transparency and contractual alignment.
• Build and develop a high-performing product and service management organization
• Ensure that local requirements and operational feedback are systematically captured, prioritized, and integrated into global portfolio development and service optimization.
Requirements
Function: Information Technology
Experience Level: Mid-Senior Level