[SO] Outbound Customer Service Agent – Malaysia Market (Chinese + English)
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Job Description
• Conduct proactive outbound calls and customer engagement activities to assigned customers.
• Execute sales and promotional campaigns to increase customer awareness and drive business growth.
• Build and maintain strong relationships with customers through regular follow-up and account support.
• Promote Bosch products, services, and marketing campaigns to target customers.
• Support customer acquisition, retention, development, and business expansion initiatives.
• Serve as a dedicated point of contact for customer inquiries and support requests.
• Identify sales opportunities and contribute to the continuous growth of outbound business activities.
• Collaborate with internal stakeholders, including Area Sales Managers (ASM) and Key Account Managers (KAM), to ensure effective customer management and issue resolution.
• Maintain accurate customer records and activity tracking in CRM systems.
• Achieve defined productivity, quality, and customer satisfaction targets.
Requirements
Function: Sales
Experience Level: Executive