Customer Support Representative with German
Prefer a full account with a password? Sign Up to Apply
Job Description
• Provides information and assistance to customers from various backgrounds via inbound/ outbound calls/ emails/chat/ social media (for e.g. Facebook, Twitter, LinkedIn, WeChat, etc.);
• Answers, escalates and follows up all requests in order to ensure proper response and quality of service;
• Registers all details related to customer interactions in the database and contributes to the knowledgebase development;
• Is the image of the company and follows the company's Internal Regulations, policies as well as the service’s work instructions and processes;
• Fulfils additional assignments (for e.g. offers support for other colleagues/ countries/ locations/ new services, satisfaction surveys);
• Meets the service key performance indicators;
• Gets involved in the continuous development and improvement of processes and service;
• Reads, understands and applies the procedures from area of responsibility and other interdepartmental procedures, applicable within the company;
• Fulfils any other tasks related to area of responsibility, as requested by direct superior.
Requirements
Function: Customer Service
Experience Level: Mid-Senior Level