MID-LEVEL MS-EXCHANGE MESSAGING SUPPORT
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Job Description
We are seeking a detail-oriented and analytical MS-Exchange Messaging Support professional to join our team in Campinas, Brazil. In this role, you will provide comprehensive technical support for our Microsoft Exchange messaging infrastructure, ensuring optimal performance, security, and reliability of our email systems. You will be responsible for managing, monitoring, and troubleshooting Exchange environments while maintaining the highest standards of service delivery and customer satisfaction.
• Monitor and maintain Microsoft Exchange Server infrastructure (on-premises and cloud-based environments)
• Provide technical support and troubleshooting for Exchange-related issues, including mailbox management, distribution groups, and resource scheduling
• Manage user accounts, permissions, and access controls within Active Directory and Exchange environments
• Develop and execute PowerShell scripts to automate routine administrative tasks and improve operational efficiency
• Perform Exchange migrations, upgrades, and patches while minimizing downtime and ensuring data integrity
• Analyze email flow, delivery issues, and protocol-related problems using diagnostic tools and logs
• Configure and maintain security policies, including spam filtering, malware protection, and data loss prevention
• Document incidents, resolutions, and best practices in the ticketing system to maintain organized records
• Collaborate with IT teams to implement and optimize hybrid Exchange environments
• Respond promptly to support requests and maintain service level agreements
• Stay current with Microsoft Exchange updates, security patches, and industry best practices
Requirements
Function: Information Technology
Experience Level: Not Applicable