MID-LEVEL MS-TEAMS OPERATIONS ANALYST
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Job Description
• Administer and manage Microsoft Teams, ensuring integration with Microsoft 365 services
• Operate and support Microsoft Teams platform including TCQ, Whiteboard, Operator Connect
• Provide Tier 3 support for Teams telephony, including voice policies, meetings, chat, call quality and collaboration features.
• Perform day-to-day operational activities such as user provisioning, policy management, and service monitoring for global users.
• Proactively identify and resolve issues impacting service performance and user experience.
• Implement and maintain governance, security, and compliance controls within Microsoft Teams.
• Develop automation using PowerShell and Power Automate to improve operational efficiency.
• Maintain technical documentation, SOPs, and knowledge base articles
• Support feature rollouts, updates, and platform enhancements for Teams and associated devices
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Requirements
Function: Information Technology
Experience Level: Not Applicable