Captain Waiter
Prefer a full account with a password? Sign Up to Apply
Job Description
Responsible for supervising daily restaurant service operations, leading the service team, ensuring high standards of food and beverage service, and delivering an excellent dining experience to guests.
Key Responsibilities
• Supervise and coordinate the daily activities of the restaurant service team.
• Assign duties and ensure all service staff perform their responsibilities effectively.
• Welcome guests and ensure professional and timely service.
• Take food and beverage orders and assist guests with menu recommendations.
• Ensure food and beverages are served according to hotel standards.
• Monitor table arrangements, cleanliness, and overall restaurant presentation.
• Handle guest complaints and resolve service issues professionally.
• Coordinate with the kitchen and other departments to ensure smooth operations.
• Train and guide waiters and other service staff.
• Monitor staff attendance, grooming, and performance.
• Ensure compliance with food safety, hygiene, and hotel operating standards.
• Report operational issues and guest feedback to management.
Requirements
Function: Customer Service
Experience Level: Not Applicable