Hotel Manager

Important Notes:

• This role is a Pacific Island based role in Fiji.
• The Hotel Manager reports into the General Manager and serves as the second-in-charge in his absence.
As the Hotel Manager at Radisson Blu Resort Fiji, you are the orchestrator of exceptional experiences. Your role goes beyond executing the masterplan; it's about balancing strategic focus on guest experience, revenue generation, and achieving commercial results.

• Our hotel management team are industry experts and recognized leaders with the ability to prioritize a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation; creating memorable moments for our guests.
• Enjoy the challenge of running our show. It's what makes your heartbeat faster!
• You will ensure the smooth running of the hotel, manage all areas of the business operation and deliver guest service to the highest levels.
• You will work proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, bringing a positive and responsive approach to enquiries and problem resolution.
• You will be overall responsible for the daily operations of the resort, leading Front Office, Housekeeping, Engineering and Security to deliver operational excellence.
• You will assist the General Manager in all key property matters, including capital projects, guest experience initiatives, refurbishment projects and continuous operational improvement.
• You will hold regular briefings and communication meetings with the Executive Team, respond to audits, ensure compliance with brand standards, and drive continuous improvement in guest satisfaction and operational performance.
• You will demonstrate strong commercial and financial acumen, with the ability to interpret P&L; statements, monitor business performance, analyze KPIs and implement strategies that improve profitability, productivity and operational efficiency.
• You will closely monitor daily business reports, forecasts and operational performance, making timely decisions to maximize revenue, guest satisfaction and overall hotel performance.
• You will ensure the property is maintained to a standard befitting a high-quality resort, delivering exceptional presentation, safety and brand compliance.
• You will drive a culture of service excellence through visible, hands-on leadership, coaching and mentoring, ensuring seamless service delivery across all operational departments while developing high-performing teams and future leaders.
• You will lead operational change initiatives that strengthen departmental performance, improve productivity and employee engagement, fostering a culture of accountability and continuous improvement.
• As Hotel Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Function: Customer Service
Experience Level: Director