Waitress - Hessa Street Kitchen

• Welcome guests warmly and provide friendly, attentive, and personalised service throughout their dining experience.

• Assist guests with seating arrangements and provide information about the menu, daily specials, and promotions.

• Take food and beverage orders accurately and communicate them clearly to the kitchen and bar teams.

• Serve food and beverages promptly, ensuring correct presentation and adherence to service standards.

• Maintain excellent knowledge of the restaurant menu, ingredients, preparation methods, and dietary requirements.

• Recommend dishes, suggest add-ons, and upsell food and beverage items to enhance the guest experience.

• Ensure tables are properly set up and maintained, following restaurant presentation standards.

• Monitor guest satisfaction throughout their meal and respond promptly to requests or concerns.

• Handle guest complaints professionally and escalate issues to the supervisor when required.

• Coordinate with kitchen and stewarding teams to ensure smooth and efficient restaurant operations.

• Maintain cleanliness and hygiene standards in the restaurant and service areas.

• Assist with restaurant opening and closing duties, including mise-en-place and side station preparation.

• Ensure compliance with hotel policies, food safety regulations, and service standards.

• Contribute to a positive team environment and support colleagues during busy service periods.

Function: Customer Service
Experience Level: Entry Level