Aftermarket Coordinator
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Job Description
The Aftermarket Coordinator serves as the operational backbone of the LHD Aftermarket field service division, managing the end-to-end coordination of service activities, customer interactions, and administrative processes. This role ensures seamless execution of field service operations while maintaining accurate records, supporting technician productivity, and delivering exceptional customer service. The Aftermarket Coordinator works cross-functionally with technicians, managers, inside sales, and external stakeholders to drive efficiency and maintain departmental performance standards.
**Key Responsibilities:**
• Coordinate all field service activities for LHD Aftermarket, including customer setup and scheduling of service calls
• Prepare quotes and invoices; maintain auditable departmental data including customer quotes, purchase orders, invoices, and expense documentation
• Collect and submit hourly timesheets, overtime reports, trip expenses, and related documentation
• Provide support to customers for technical, administrative, and operational issues; direct inquiries to appropriate parties as needed
• Generate weekly departmental business reports, including flash reports and scheduling updates
• Requisition and coordinate procurement of parts, tooling, and services to support service calls
• Coordinate shipping of items to technicians, customers, and job sites
• Maintain field service KPIs and help identify and implement process improvements
• Maintain accurate business records in SAP and InTouch systems, including installed base and site data
• Provide administrative support to technicians and managers as needed
• Administer third-party HSE requirements for service technician site access
• Coordinate with Inside Sales to process invoices through customer-specific portals as required
• Travel overnight approximately 5% of the time
• Cross-train on other departmental functions as required
• Perform additional related duties as assigned by management
Requirements
Function: Administrative
Experience Level: Associate