[Expression of Interest] Operations Collection Executive

What you'll be doing

• Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)

• Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery

• Ensure accurate and timely upload of new cases assigned by clients into Collection system

• Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems

• Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers

• Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary

• Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days

• Handle back-up operational activities/duties of other operation functions, where necessary

• Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team

• Prepare and distribute daily/weekly/monthly reports

• Assume any report or task assigned that are relevant to operations

Department: Data Management
Function: Information Technology
Experience Level: Not Applicable