Forward Deployed Engineer, Robotics

Get to Know the Team

Grab Robotics builds Carri, our autonomous delivery robot. The team covers autonomy stack, hardware, fleet operations, deployment and infrastructure. As we expand Carri into various regions, we partner closely with strategic partners to design robotic solutions around their operations and deliver measurable business impact.

Get to Know the Role

As a Forward Deployed Engineer, you will be embedded with our strategic launch partners, working on-site to understand their operations in depth. You will translate each partner's goals into deployed, working solutions built on the Carri platform, and demonstrate the value with real operational and financial results.

Autonomous delivery is new to most of the operators we work with. You will guide partners on how to get the most out of the technology, shaping use cases that fit both their operations and the platform's strengths.

You will deploy robots, track how they perform, align with partners on outcomes, and build the extensions each deployment needs. What you learn in the field feeds directly into Product and R&D; and helps shape the roadmap.

You will report to Head of Engineering and be based in Shanghai, with long stretches on-site at partner locations in the region.

The Critical Tasks You Will Perform

• Own the technical side of partner engagements from start to finish: scoping, deploying, running and reviewing results, in close collaboration with Business Development and Operations.

• Deploy, configure and maintain Carri robots on partner sites, including mapping, route setup, elevator and door integrations, and connecting to partner operations. 

• Rapidly prototype and deploy extensions on top of the Carri platform to address partner needs, such as a customer-machine interface, integrations with partner systems, or hybrid workflows that pair robots with human operators. Validate each solution in live operations and bring proven, scalable capabilities back into the core product roadmap.

• Work with partners to build the business case in numbers: cost savings, new revenue, throughput and service levels, both for the current deployment and for a scaled rollout.

• Capture partner requests, issues and feedback in a structured way for Product and Engineering, and spot patterns across partners that point to capabilities with broad market value.

• Deliver on partner requirements while keeping each solution in line with the product direction and the core platform.

• Monitor robot and fleet performance, lead incident follow-ups, and turn what you learn on site into clear, prioritised input for the roadmap.

• Be the trusted technical contact for partners and represent Grab Robotics with engineers, operations leads and senior stakeholders.

Function: Engineering
Experience Level: Mid-Senior Level