Assistant Manager, Key Accounts Management
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Job Description
This role is responsible for managing partnerships with GrabMall merchants to achieve best-in-class quick commerce partnership. The ideal candidate will have a strong background in the ECommerce industry, excellent relationship management skills, and a proven track record of driving results through strategic collaborations.
• Build and manage strong business relationships with accounts through regular engagements with the relevant stakeholders
• Develop and execute account growth strategies to increase performance and market share within assigned key accounts
• Monitor account performance against KPIs and prepare regular reports and insights for management review
• Prepare and lead business reviews, business plans, with accounts, analyzing performance metrics and identifying growth opportunities
• Sell company products, services, and value propositions effectively. From negotiating commercial terms to onboarding the brands
• Collaborate very closely with teams from other departments to assist in delivering excellent end-to-end merchant service delivery and response to market trends and needs
• Resolve any issues and problems of your merchants and act as a link between your customers and the internal teams
• Optimize assortment, pricing, and promotional campaigns to ensure your brands win in the market and fill strategic category gaps
• Identify market dynamics, competitive landscape, and customer needs to inform strategic account planning and increasingly help shape the broader strategic direction of specific retail categories
Requirements
Function: Sales
Experience Level: Associate