[BD] IT Operations & Support Lead
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Job Description
Build the Future of Intelligent Workflows
We’re redefining how Bosch works.
Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale.
We are looking for an IT Operations & Support Lead who combines operational excellence, technical leadership, stakeholder management, and service-oriented mindset to ensure stable, scalable, and high-performing product operations globally. You will work closely with Product, Engineering, Operations, and Business teams to drive service reliability, operational efficiency, platform modernization, and continuous improvement.
Key Responsibilities:
IT Operations & Service Management
• Lead day-to-day operations and support activities for global workflow platforms
• Ensure service reliability, system availability, performance, and SLA compliance
• Monitor operational KPIs, incidents, risks, and service improvements
• Drive operational excellence through process optimization, automation, and standardization
Platform Modernization & Continuous Improvement
• Support migration and modernization initiatives from legacy systems to next-generation platforms
• Collaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiency
• Contribute to AI-driven operational improvements and workflow automation initiatives
• Promote continuous improvement mindset across teams and operations
Stakeholder & Vendor Coordination
• Coordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functions
• Manage communication, escalations, priorities, and operational alignment
• Collaborate with external vendors and technology partners to ensure service quality and delivery excellence
Technical & Operational Governance
• Support operational governance, incident management, and change management activities
• Ensure systems follow security, compliance, and operational best practices
• Contribute to operational reporting, service reviews, and leadership updates
• Support Agile ways of working and cross-functional collaboration
Requirements
Function: Information Technology
Experience Level: Associate