Technical Account Manager
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Job Description
Tasks include but are not limited to:
• IT Project Management when onboarding new clients
• Joining broader project management team for weekly updates on new transitions, including weekly reporting to all stakeholders
• Draw up project plans and timelines.
• IT Procurement
• Good communicator
• Organizing IT resources to meet PMO/Client timelines.
• Maintain relationship with client/client IT into BAU environment
• To collaborate with the I.T Managers and ensure the smooth running of their client’s IT Operations
• Take ownership of any IT outage that falls outside of usual BAU process, organizing fastest possible resolutions with least amount of downtime.
• Draft reports on IT Service Delivery and present the data to the Senior Management Team
• Engage frequently with the customer to maintain awareness of customer expectations and service delivery experiences
• Be proactive and review business processes and suggest improvements, identify opportunities and risks and suggest appropriate action
• Take ownership of Solution Design Document creation and maintenance into BAU. Regularly updating document’s when required
• Owning project/client change requests within IT environment
• Must be prepared to chase stakeholders for outstanding actions
• Must be able to work after hours/weekends when required, to co-ordinate client changes and UAT
Requirements
Function: Information Technology
Experience Level: Mid-Senior Level