MID-LEVEL SALES CONTROLLING ANALYST (35713)
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Job Description
Act as Dispute Processor. Position is located in Brazil to support America's business and NAM customers.
Key Responsibilities
• Research and reconcile partial payments, deductions, disputed balances, and overdue invoices.
• Serve as the primary point of contact for customers regarding payment discrepancies and account-
related inquiries.
• Conduct root cause analysis on disputes, including warranty claims, returns, pricing variances,
quantity discrepancies, and short payments.
• Gather, review, and validate supporting documentation from internal departments, customer portals,
and external stakeholders.
• Drive timely resolution of disputes and proactively escalate complex issues when necessary.
• Create and manage work-on items and process debit and credit memos in accordance with company
policies and procedures.
• Support nominal value adjustments and account reconciliations to ensure financial accuracy.
Reporting & Engagement
• Support Accounts Receivable, pricing, and compliance audits by providing documentation and
analysis.
• Lead or participate in Accounts Receivable review meetings to discuss open disputes, aging
balances, and resolution strategies.
• Facilitate escalation discussions to accelerate issue resolution and mitigate collection risks.
• Partner with Sales, Customer Service, Operations, Plant Finance, and other stakeholders to resolve
customer account discrepancies and improve process efficiency.
• Monitor dispute trends and identify opportunities for process improvements that enhance customer
satisfaction and financial performance.
Requirements
Function: Finance
Experience Level: Not Applicable