Market Research Operations Analyst
Job Description
We are looking for a Market Research Operations Analyst to help manage survey data, maintain media station databases, perform rigorous quality control, and engage directly with station stakeholders. If you thrive in a fast-paced environment where precision meets problem-solving, this role is for you!
As a Market Research Operations Analyst, you will play a critical role in maintaining the accuracy, reliability, and timeliness of Nielsen data. You will bridge research operations, data entry, quality control, and stakeholder communication—ensuring high standards across all deliverables.
Key Responsibilities:
• Data Coding & Quality Control: Review open-ended survey responses using defined logic; conduct rigorous checks on databases and downstream outputs to identify and fix data discrepancies.
• Database & Station Maintenance: Update and maintain reference files and station information used in reporting systems.
• Stakeholder Communication: Conduct phone and email outreach with station management to collect, clarify, and validate information; ask effective follow-up questions to fill in missing details.
• Root-Cause Problem Solving: Research complex classification issues and recurring discrepancies to implement long-term solutions rather than quick fixes.
• Operations & Workflow Management: Track daily production tasks, manage support tickets/escalations, and meet strict Service Level Agreements (SLAs) and delivery deadlines.
• Process Improvement: Collaborate with internal teams to share best practices and propose ideas to streamline workflows, quality controls, and systems.
Requirements
Department: Operations
Function: General Business
Experience Level: Not Applicable