Billing Supervisor
Job Description
Role Overview
Experian Global Financial Services is looking for a Billing Supervisor to manage the daily operations of the billing team. You will use your expertise in billing processes to oversee team performance, ensure compliance with policies and regulations, and foster a positive and productive work environment. You will report directly to the North America Billing Manager.
Main Responsibilities
• Team Leadership: Provide guidance to the billing team, ensuring accurate billing services and responses to queries.
• Process Management: Maintain billing systems and invoice logs with status updates, follow-up details, and other relevant information.
• Performance Management: Conduct regular one-on-one meetings with direct reports to review individual performance, provide developmental coaching, and promptly address employee relation issues.
• Reporting: Create reports and Indicators to support management decisions and improve process control.
• Knowledge Transfer and Training: Ensure the proper flow of knowledge within the team by maintaining a comprehensive SOP structure and implementing training plans.
• Process Improvement: Identify and recommend process improvements opportunities to enhance team efficiency and productivity.
• Quality Assurance: Verify the quality of processes performed by the billing team according to internal controls and standards, ensuring adherence to SOX controls.
• Demonstrated experience managing, motivating, and coaching teams.
Requirements
Department: Finance
Experience Level: Mid-Senior Level