Executive Retail CS
Job Description
This position will be responsible to work for delighting clients in India through delivering Tech and durable and FMCG insights and analysis. The focus is to create high levels of client satisfaction by delivering accurate and insightful responses that contribute to client outcomes.
RESPONSIBILITIES
Key responsibilities include working closely with the retailer to get timely and correct data week over week and ensure completeness of the data, working closely with the retailer to get new store details, helping operation to solve retailer level queries on incomplete description/ data or price variations.
● Support day to day contacts at the client, contributing to the achievement of client satisfaction targets
● Build effective relationship with client representatives. Work closely with retailer. Travelling and meeting retailers periodically
● Own and deliver Business issue analysis, Annual Presentations and Integrated presentations.
● Ideate and own the Thought Leadership (TL) output for industry
● Trouble-shoot and resolve client inquiries related to databases, data difference, and other key aspects that impact client deliverables.
● Build automated category presentations on NIQ data platforms that will help to client to access insights at monthly frequency.
● Liaise with other teams as necessary (e.g. operations, technology, and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
● Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry.
Requirements
Function: General Business
Experience Level: Mid-Senior Level