Client Solutions Analyst - Remote
Job Description
As a Client Solutions Analyst, you will partner with Client Services, Sales, and Operations to support clients throughout onboarding. You will blend client relationship management, technical fluency, and product expertise. You will report to the Director and Client Services. You will work remotely in this position, and must be located in the Eastern Time Zone to be available during international business hours.
You will:
• Guide clients through the onboarding process, ensuring they have the knowledge and resources needed to integrate our products
• Develop expertise in our product offerings
• Use technical knowledge to support implementation and provide ongoing technical assistance
• Be an important client contact through calls, presentations, and high-touch email communication
• Troubleshoot production, data, and processing issues independently while collaborating across teams
• Prioritize and respond to technical support tickets through our ticketing system, ensuring resolution
Requirements
Department: Customer Service
Function: Information Technology
Experience Level: Not Applicable