Program Manager, Performance Improvement

Omada Health is on a mission to bend the curve of chronic disease.

Job overview:

As a Program Manager, Performance Improvement, you will apply Lean expertise to improve care delivery operations and build lasting continuous improvement capability across care teams. You will partner with operational leaders and frontline teams to redesign workflows, strengthen standard work, and deliver measurable gains in quality, member experience, capacity, and cost to serve. You will partner with operational leaders and frontline teams to redesign workflows, strengthen standard work, and deliver measurable gains in quality, member experience, capacity, and cost to serve. You will help build AI-forward operations through deep workflow analysis and redesign, identifying where AI and automation add value and defining how people and technology work together.

This role combines hands-on Lean expertise, skilled facilitation and coaching, and disciplined project management. You will lead improvement initiatives from current-state assessment through implementation and sustainment while developing leaders and team members to increasingly lead improvement themselves. You will help teams reduce administrative burden, improve operational reliability, and preserve time for the work that matters most to members. 

Your Impact:

• Lead cross-functional improvement initiatives. Partner with operational leaders to prioritize opportunities, define outcomes, and manage scope, milestones, dependencies, and risks from assessment through sustained results.

• Redesign workflows and implement standard work. Observe frontline work and facilitate process mapping, root-cause analysis, and improvement events. Help teams test changes, reduce waste and variation, and embed proven improvements into standard work.

• Strengthen daily management. Establish leader standard work, visual management, and performance-review routines that make problems visible, trigger timely escalation, and sustain improvements over time.

• Enable effective use of AI and automation. Work with operational and technology teams to assess workflow readiness, identify where technology adds value, and define clear human and technology responsibilities. 

• Coach leaders and develop internal facilitators. Build Lean capability through applied improvement work, training, coaching, and co-facilitation. Share tools and effective practices through a Care Teams community of practice so teams can increasingly lead and sustain improvement themselves.

• Measure and communicate impact. Partner with operations and analytics teams to quantify improvement impact on value stream and business goals, from engagement and member experience to capacity and cost to serve. Reflect gains in capacity and staffing models and share results with stakeholders.

About you:

• You bring 7+ years of relevant experience in operational excellence, process improvement, or internal consulting, including substantial hands-on Lean experience in complex service or healthcare operations.

• You have formal training or certification in Lean or Six Sigma, with demonstrated success applying these methods.

• You have independently led cross-functional improvement initiatives from problem definition through implementation and sustained results, using strong project-management skills.

• You are proficient in process observation, value-stream mapping, A3 or equivalent structured problem solving, root-cause analysis, improvement-event facilitation, standard work, visual management, and leader standard work.

• You are a skilled facilitator and coach who engages frontline teams and senior leaders, navigates disagreement, and develops others to lead improvement.

• You have strong operational measurement skills, including baseline development, cycle-time and variation analysis, run charts, and control-chart interpretation. You evaluate efficiency gains alongside quality, service, and experience.

• You are proficient with process-mapping and collaborative facilitation tools, such as Visio, Lucidchart, or Miro, and Excel or equivalent analytical tools.

• You build trust, influence without authority, and communicate clear recommendations across organizational levels.

Bonus Points for:

• Experience in digital health, member services, contact-center operations, health coaching, or other care-delivery environments.

• Lean Six Sigma Black Belt or an advanced Lean practitioner credential.

• PMP certification.

• Experience facilitating improvement and coaching teams in a distributed or remote environment.

• Experience preparing workflows for AI or automation, including defining human oversight, exception handling, and measures of operational impact.

Benefits:

• Competitive salary with generous annual cash bonus

• Equity grants

• Employee stock purchasing plan (ESPP)

• Remote first work from home culture

• Flexible Time Off to help you rest, recharge, and connect with loved ones

• Generous parental leave

• Health, dental, and vision insurance (and above market employer contributions)

• 401k retirement savings plan

• Lifestyle Spending Account (LSA)

• Mental Health Support Solutions

• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Cultivate Trust. We listen closely and we operate with kindness. We provide respectful and candid feedback to each other.

• Seek Context. We ask to understand and we build connections. We do our research up front to move faster down the road.

• Act Boldly. We innovate daily to solve problems, improve processes, and find new opportunities for our members and customers.

• Deliver Results. We reward impact above output. We set a high bar, we’re not afraid to fail, and we take pride in our work.

• Succeed Together. We prioritize Omada’s progress above team or individual. We have fun as we get stuff done, and we celebrate together. 

• Remember Why We’re Here. We push through the challenges of changing health care because we know the destination is worth it.

About Omada Health: Omada Health (Nasdaq: OMDA) is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Today's healthcare system poorly serves chronic conditions that require ongoing support outside of the exam room, like obesity, diabetes, hypertension, cholesterol, and musculoskeletal conditions. Omada’s virtual-first model combines human-led care teams, connected devices, and AI-enabled technology to deliver personalized care at scale, including support for GLP-1 therapy. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems. Learn more at omadahealth.com.

Omada is thrilled to share that we’ve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. Omada is proud to be an equal opportunity workplace and affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Below is a summary of salary ranges, by geographic zone, for this role*. These ranges represent a good faith estimate of the minimum and maximum base salary for the position in that zone at the time of posting. Please refer to this resource for detail on zone designations.  

Zone 1: $129,720 - $162,150

Zone 2: $124,080 - $155,100

Zone 3: $112,800 - $141,000

Please note that zones may be updated as market data changes but we will honor the range applicable to your zone (which is determined by your location) as of your application date.

*The actual offer, including the compensation package, will be within the posted range for the relevant zone and will be determined based on multiple factors, such as the candidate's skills and experience, and other business considerations such as internal equity.

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Department: Central Operations Management