Night Auditor

Not a normal 9-5’er? Escape the ordinary and say Yes I Can!

We are currently seeking a Night Auditor to join our vibrant team.  At Radisson Hotel Brunei Darussalam, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

As a Night Auditor you bring a heightened sense of responsibility, a focus on delivering exceptional service, and a dedication to ensuring a seamless and secure guest experience to our dynamic Night Operations Team.

Key Responsibilities:

• Perform daily night audit procedures to ensure all hotel financial transactions are accurately recorded and reconciled.

• Verify room revenue, Food & Beverage charges, and other departmental transactions against the Property Management System (PMS).

• Review and reconcile guest folios, cash transactions, credit card payments, and other payment records.

• Identify and investigate discrepancies in daily revenue reports, ensuring appropriate corrective action is taken.

• Ensure all room charges, service charges, discounts, and adjustments are accurately posted.

• Complete the end-of-day closing procedures and ensure the successful transition to the next business day.

• Prepare and distribute daily revenue, occupancy, and financial reports to the relevant departments.

• Maintain accurate records of audit reports, financial documents, and supporting transaction records.

• Coordinate with the Finance Department to resolve discrepancies and ensure compliance with financial procedures.

• Manage Front Office operations during overnight shifts, ensuring efficient and professional guest service.

• Handle late check-ins, early check-outs, room assignments, and guest registration procedures.

• Respond promptly and professionally to guest enquiries, requests, and complaints.

• Process guest payments, billing adjustments, and other Front Office transactions accurately.

• Provide information regarding hotel facilities, services, and local attractions.

• Assist guests with special requests and coordinate with the relevant departments when necessary.

• Ensure the Front Desk and lobby areas remain clean, organised, and presentable throughout the night.

• Maintain accurate guest records and ensure confidentiality of personal and financial information.

• Ensure proper shift handovers by communicating outstanding guest requests, incidents, and operational matters to the morning team.

• Monitor overnight hotel activities and report any unusual incidents or security concerns to the Duty Manager or Security Department.

• Coordinate with Security personnel to ensure the safety and wellbeing of guests, employees, and hotel property.

• Respond appropriately to emergencies, including fire alarms, medical incidents, and other unexpected situations, in accordance with hotel procedures.

• Ensure that guest access, room key issuance, and visitor procedures comply with hotel security policies.

• Report maintenance issues, safety hazards, and operational concerns to the relevant departments.

• Maintain accurate records of overnight incidents and ensure appropriate follow-up.

• Ensure that the Front Desk remains attended and operational throughout the assigned shift.

• Prepare daily operational reports, including occupancy, room revenue, arrivals, departures, and outstanding balances.

• Review and verify room rates, reservations, and billing information for accuracy.

• Ensure all necessary financial and operational reports are completed and submitted within established deadlines.

• Maintain proper documentation of guest transactions, audit records, and shift activities.

• Support the Finance and Front Office teams in resolving billing discrepancies and outstanding guest accounts.

• Ensure compliance with hotel cash handling, credit control, and financial reporting procedures.

Function: Customer Service
Experience Level: Not Applicable