Assistant Manager - Process Training (Process Trainer/ New Hire Training/ OJT/ Nesting/ NHT/ TNA /TNI ) - Hyderabad

WNS Global Services

full-time manager Hyderabad, TG, India · More jobs in Hyderabad, Telangana, India

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Job Description

Work From Office- Rotational Shiftdeliver training to NH’s & exiting staff members following training manuals, training plan & standards and publish relevant reports.Successfully delivery client / Internal targets set on certification standardsGauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batchesLead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short contentTo evaluate and make necessary amendments to the training material on periodic basisComplete indulgence on Reporting / MI for all training relevant choresInteract with clients & share lob / SME intelligence for process bettermentActively participate & present training performance on Daily/Weekly/Monthly internal & client reviewsSOP & Content creation