Senior Advisory Solution Consultant - CRM & Industry Workflows (Technology & Managed Services)
Prefer a full account with a password? Sign Up to Apply
Job Description
About This Role
Technology companies sell complex products to demanding customers. They are often the first to put AI to work in service. Software vendors, hyperscalers, hardware makers and managed service providers all need to support customers at scale, across products, partners and channels. As a Senior Advisory Solution Consultant on our ANZ CRM & Industry Workflows team, you’ll help them rethink how they sell, serve and support on ServiceNow.
This role leads our CRM specialist coverage for the technology sector across Australia. You’ll work with ISVs, SaaS companies, hyperscalers and hardware manufacturers. You’ll also work with the system integrators, MSPs and consulting firms that partner with us. You’ll join a collaborative, pooled team and, as one of its senior members, help shape how we win in technology.
What You Get to Do
• Lead the technology segment: Lead CRM pursuits across software, hardware and cloud companies, from first discovery through to technical win. Work with Account Executives and field Solution Consultants on complex, multi-stakeholder deals.
• Lead discovery and shape solutions: Turn business challenges into transformation strategies on ServiceNow’s platform. Think a SaaS company scaling B2B support across regions, a hardware maker modernising field service and returns, or an MSP unifying service delivery for its own clients.
• Build and demonstrate: Design and deliver demonstrations that combine Customer & Industry Workflows with partner technologies, AI agents and automation. Configure demo environments, stand up lightweight POCs, wire integrations and style portal experiences. You need to be comfortable building things that work and fixing them when they don’t.
• Sell to partners with care: Many of the SIs, MSPs and consulting firms you’ll work with are also ServiceNow partners. Work alongside our partner team so each relationship stays strong on both sides.
• Become the voice on technology CX: Build solution frameworks, reference architectures and go-to-market plays for the sector. Present at industry events and partner briefings.
• Influence account strategy: Partner with Sales and Executive Sponsors to shape long-term account strategies. Engage Chief Customer Officers, CIOs and heads of support and customer success as a trusted advisor.
• Set delivery up to succeed: Work with partners and our delivery teams so what we sell lands well with the customer.
• Build ecosystem relationships: Connect with Product Management, technology partners and consulting firms to advocate for technology customers and stay ahead of market shifts.
• Mentor and strengthen the team: Coach Solution Consultants in solution design, storytelling and value articulation. Build reusable assets that lift the whole pre-sales organisation.
Why Join Us
ServiceNow is one of Fortune’s 100 Best Companies to Work For. You’ll get a whole sector to shape, with AI already live in customer conversations. You’ll join a team that collaborates rather than competes. We invest in your growth through certifications, mentoring and peer networks. You’ll have flexibility and trust in how you work, competitive pay with salary, variable incentives and equity, and the autonomy to bring your own thinking to complex problems.
Requirements
Department: Sales
Function: Consulting
Experience Level: Not Applicable