Customer Success Specialist (Market Insights)

Our Account Manager's are responsible to:  

• Act as strategic partners to our clients 
• Be an innovation agent. Drive change for faster reaction to changing market requirement 
• Be an expert in the market they service 
External 

• Ensures effective and efficient client training and onboarding of new customers 
• Educates customers about the most relevant features/functionalities for their specific business needs 
• Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organization by demonstrating clear ROI to client 
• Finds and builds, new user base for service offerings 
• Develop fact-based answers to complex key business questions 
• Become a market expert in one or more categories / industry segments 
• Deliver insightful presentations and actionable recommendations to our customers 
• Identify leads for cross sell and upsell opportunities with the client 
• Help improve renewal rate by demonstrating clear business outcome and value 
• Works closely with clients to develop use cases demonstrating value being provided to clients                                                                                                                                               
Internal 

• Ensures to be updated on relevant knowledge and has deep understanding of platform offerings 
• Collect and provide feedback to product teams on functionality, features etc. of platform as well as to operations and other teams on non-platform issues to drive better client experience 
• Collaborate with account management at the pre-sales and renewal stages

Function: General Business
Experience Level: Mid-Senior Level