CRM Sales Director
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Job Description
ServiceNow is looking for an experienced Sales Director, CRM Sales to lead and grow our CRM business in Mexico and support our broader LATAM growth strategy.
This is a frontline sales leadership role for a leader who combines strong enterprise sales execution with deep knowledge of the CRM ecosystem, including Customer Service, Contact Center, Field Service Management, CPQ, Sales Automation and customer-facing workflows.
The successful candidate will bring a proven record of building and leading high-performing sales teams, developing new enterprise opportunities, engaging senior executives and driving complex transformation conversations with customers.
What You’ll Do
• Lead, coach and develop a high-performing team of enterprise sales professionals.
• Own CRM sales execution, pipeline development, forecasting and overall business performance.
• Drive both new-logo acquisition and expansion within strategic enterprise accounts.
• Build executive relationships with CIOs, CTOs, Chief Customer Officers, Sales leaders and other C-level stakeholders.
• Position ServiceNow’s CRM capabilities around customer service, sales and field-service transformation.
• Develop opportunities involving Customer Service Management, Field Service Management, Sales and Order Management, CPQ and broader customer workflows.
• Partner closely with Solution Consulting, Customer Outcomes, Partners and the broader ServiceNow account organization.
• Establish strong pipeline and deal-inspection disciplines and maintain accurate forecasting.
• Develop vertical-specific sales strategies, particularly across Financial Services and TMT, while supporting opportunities in other strategic industries.
• Recruit, retain and develop strong enterprise sales talent.
Requirements
Department: Sales
Experience Level: Not Applicable