Assistant Manager, Key Account Management - GrabMart

Get to Know the Team

Our team oversees, shapes and grows the business in Grab. We contribute to Grab's vision of being Southeast Asia's super app by providing everyday services that matter most to consumers in Thailand. We develop business strategies that help us achieve our vision in serving our community. We believe in creating mutually beneficial collaborations with corporate partners to enhance their business offering and influence the lives of customers.

Get to Know the Role

You will act a consultant to the merchant accounts retailers and grocery sectors, supporting their business and growth on Grab platforms. At the same time, ensuring sustainable growth for both the accounts and Grab.

The Critical Tasks You Will Perform

• Merchant Identification: Identify newly onboarded merchants who have not yet invested in GrabMart campaigns or other growth opportunities, and prioritize outreach based on their potential.
• First-Investment Conversion: Engage merchant decision-makers to understand their needs and barriers, recommend relevant opportunities, and support them in making their first investment.
• Operational Improvement: Review merchant operations and performance, agree on improvement actions, and follow up to address operational gaps.
• Merchant Relationship Management: Build trusted relationships with main merchant partners and agree on shared priorities and growth plans.
• Cross-Functional Coordination: Connect merchant needs with the right teams, including Vertical, Marketing, Operations, Product, and Tech.
• Initiative Delivery: Coordinate ownership and follow-through across teams to resolve execution gaps and deliver merchant growth projects.

Function: Management
Experience Level: Associate