E-Trading Application Support Analyst

We are seeking an experienced eTrading Application Support Analyst to support the bank's Fixed Income Credit electronic trading business.

The successful candidate will act as a key point of contact between the Front Office trading desks, business stakeholders and technology teams, providing functional and application support for electronic trading platforms.

This position requires a strong understanding of Fixed Income Credit products, trading workflows and electronic execution processes. The ideal candidate will possess strong business acumen and the ability to understand traders' requirements, investigate functional issues and ensure the smooth operation of critical trading applications.

This is a predominantly business-functional support role rather than a technical infrastructure or engineering position.

Key Responsibilities

• Provide day-to-day functional support to Fixed Income Credit trading desks.
• Develop a strong understanding of credit products and electronic trading workflows.
• Support electronic execution processes, including RFQ, pricing and trade execution.
• Investigate functional issues relating to pricing, orders, execution and trade booking.
• Act as the key liaison between Front Office users and technology teams.
• Understand business requirements and assess the impact of application issues on trading activities.
• Coordinate incident resolution and manage escalations during market hours.
• Participate in functional testing and implementation of platform enhancements.

Department: Application Support Analyst
Function: Information Technology
Experience Level: Mid-Senior Level