Applications Processing Associate- Full Time/ Temporary
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Job Description
• Key data from application images into applicable system.
• Accurately processes applications and determine eligibility by reviewing documentation and accurate calculations when applicable in accordance with established guidelines.
• Reviews appeals and provides determination resolution.
• Research suspended/on-hold application errors.
• Initiate external contact by telephone to customers for clarification on application information.
• Follow-up with second call if necessary.
• Identify and report any suspected fraudulent activity or red flags within application and ensure each are appropriately addressed prior to final approval.
• Special projects as assigned by management.
Requirements
Function: Customer Service
Experience Level: Not Applicable