Sr Dir, Partner Success

About the Role

As Senior Director, Partner Success, you will own Armis’ strategy for helping channel and services partners implement the Armis platform, build service offerings, and deliver measurable outcomes for shared customers. You will lead and develop the Partner Success team and build executive relationships with global systems integrators (GSIs), value-added resellers (VARs), managed security service providers (MSSPs), and other service providers.

You will work with Channel Sales, Customer Success, Product, Marketing, and Enablement to improve partner delivery, strengthen the partner experience, and grow joint business. You will set clear expectations for partner readiness and performance, use data to guide where Armis invests in its partners, and serve as the executive escalation point for critical partner and customer issues.

Key Responsibilities

Partner Strategy and Team Leadership

·  Set the Partner Success strategy, operating priorities, and performance goals in alignment with Armis’ channel and customer success objectives.

·  Develop resources that build partners' technical capabilities, such as solution guides, architecture reference materials, hands-on labs, and certification pathways, and keep them current with platform releases.

· Build, lead, and develop the Partner Success team. Set clear ownership for partner accounts, coach team members, and allocate resources based on partner potential and customer needs.

· Build executive relationships with strategic partners and lead quarterly business reviews that turn performance insights into decisions and follow-through.

Partner Enablement and Customer Outcomes

· Establish standards for partner onboarding, technical training, certifications, and implementation readiness. Work with Enablement and technical teams to help partners meet those standards.

· Track partner capabilities, certifications, service offerings, and delivery performance. Use those insights to close gaps and help partners develop services that address customer needs.

· Run a structured partner assessment that scores technical capability, certification status, delivery track record, and customer feedback, and use the results to set partner tiers and development plans.

· Define quality validation checkpoints for partner-led deployments, including solution design reviews, implementation sign-off, and post-go-live health checks, and escalate recurring gaps to partner and Enablement teams.

· Partner with Customer Success and Support to improve handoffs, implementation quality, platform adoption, and customer satisfaction across partner-led engagements.

· Own executive escalations for critical partner delivery issues and coordinate resolution across Armis and partner teams.

Joint Business Planning and Revenue Growth

· Develop joint business plans with strategic partners that define shared objectives, target customers, growth opportunities, and measures of success.

· Partner with Channel Sales and account teams on co-selling, new customer acquisition, and expansion within existing accounts. Use Salesforce to review partner pipeline and forecasts and identify where the team can help advance opportunities.

· Work with Marketing and Product to shape partner communications, joint positioning, and go-to-market initiatives. Bring partner and customer feedback into product and program planning.

Department: Customer Service and Support
Function: Sales
Experience Level: Not Applicable