Office & Workplace Experience Manager

We are seeking a proactive, organized, and resourceful Office & Workplace Experience Manager to oversee our physical workplaces and help create an engaging, welcoming, and efficient environment for employees across the US and Canada.

This role combines hands-on office operations, employee experience, and strategic workplace project management. The Manager will own the day-to-day experience of our NYC office, coordinate facilities and workplace needs across our smaller Canadian and US locations, and oversee remote and co-working solutions for distributed employees.

A key component of the role will be leading larger-scale workplace projects, including office relocations, interior redesigns, renovations, and workspace optimization initiatives. You’ll work cross-functionally with internal stakeholders and external partners to deliver projects on time, within budget, and aligned with business needs.

The ideal candidate brings a strong service mindset, excellent project management skills, creative problem-solving, and the ability to balance longer-term workplace initiatives with the practical details that keep an office running smoothly.

Key Responsibilities

Office Operations & Facilities Management

• Own day-to-day operations of the NYC office, ensuring a clean, organized, safe, fully stocked, and well-functioning workplace.

• Manage office inventory, purchasing, and regular replenishment of food, beverages, office supplies, kitchen essentials, and other workplace necessities.

• Coordinate recurring office services, including employee lunches, catering, cleaning, maintenance, deliveries, and general workplace support.

• Maintain structured weekly, monthly, and quarterly operational calendars covering purchasing, maintenance, inspections, events, and other recurring workplace needs.

• Serve as the primary point of contact for employees, visitors, building management, and service providers regarding office operations and facilities matters.

• Proactively identify and resolve workplace issues, coordinating with HR, IT, Security, and building management as appropriate.

• Maintain office organization, storage, and shared spaces, including regular review of furniture, equipment, and unused materials.

Workplace Strategy, Office Moves & Design Projects

• Lead and project manage office relocations, expansions, renovations, interior redesigns, and other significant workplace improvement initiatives across the US and Canada.

• Own end-to-end project coordination, including requirements gathering, space planning, budget development, vendor selection, timelines, implementation, and post-project follow-up.

• Partner with leadership, HR, Finance, IT, Legal, building management, and external vendors to ensure successful execution of workplace projects.

• Evaluate workplace utilization, employee needs, and evolving business requirements to recommend improvements to office layouts, functionality, design, and overall employee experience.

• Coordinate furniture selection, procurement, installations, storage solutions, and workspace configurations to create functional, comfortable, and welcoming environments.

• Support lease transitions, new office openings, closures, and co-working space changes as needed.

 Multi-Location & Remote Workplace Coordination

• Provide centralized oversight and coordination for smaller office locations in Miami and Toronto/Montreal, ensuring consistent workplace standards and operational support.

• Coordinate remote and co-working solutions for employees and teams across the US and Canada, including workspace research, vendor relationships, bookings, access, and ongoing administration.

• Support workplace needs in other markets as business requirements evolve, including temporary offices, team collaboration spaces, and flexible working arrangements.

• Establish practical processes and local points of contact to ensure consistent service delivery across locations, while adapting to local requirements.

• Monitor office and co-working utilization, costs, and employee feedback to recommend efficient and scalable workplace solutions.

Employee Experience & Internal Events

• Own the NYC in-office employee experience, creating an environment that supports collaboration, connection, productivity, and a positive workplace culture.

• Develop and manage an ongoing in-office social calendar, including weekly lunches, employee gatherings, seasonal celebrations, team-building activities, and special events.

• Lead the planning and execution of larger internal office events, coordinating logistics, catering, vendors, space, budgets, and on-site support.

• Partner closely with HR and business leaders on employee engagement initiatives, recognition activities, and workplace programming.

• Gather and respond to employee feedback, proactively identifying opportunities to improve the office environment and overall employee experience.

• Support team off-sites and ad hoc employee experience requests, including venue research, proposals, bookings, and event logistics.

Budget, Vendor & Operational Management

• Own and manage workplace operating budgets, including facilities, office supplies, food and beverage, employee experience activities, and workplace projects.

• Partner with Finance on budget planning, monthly P&L; reviews, expense tracking, forecasting, and cost optimization.

• Manage relationships with facilities and workplace vendors, including cleaning services, maintenance contractors, catering providers, furniture suppliers, and co-working operators.

• Source and evaluate vendors, negotiate pricing and service agreements, and monitor ongoing service quality and performance.

• Maintain organized purchasing records, invoices, contracts, and relevant workplace documentation.

• Identify opportunities to improve operational efficiency, consolidate services, and optimize costs without compromising employee experience.

Workplace Safety, Compliance & Continuous Improvement

• Ensure workplaces are maintained in accordance with applicable health, safety, accessibility, and building requirements, partnering with HR, Legal, Security, and building management as needed.

• Coordinate emergency preparedness procedures, workplace inspections, and resolution of facilities-related risks or concerns.

• Develop and maintain clear office procedures, workplace guidelines, and operational processes across locations.

• Drive regular facilities and workplace updates with leadership, including operational priorities, upcoming projects, budget considerations, and opportunities for improvement.

• Handle sensitive workplace matters with professionalism and discretion.

Function: Other
Experience Level: Not Applicable