Customer Quality Engineer

The Customer Quality Engineer primarily serves as the customer’s point of contact for material-related quality complaints and works to ensure issues encountered by customers are resolved. Material-related quality problems can occur anywhere within the product’s supply chain, from supplier through to end-users. The Customer Quality Engineer establishes the problem statement for each complaint and works to solve the current customer problem.

Key Responsibilities

On-site with 1 remote day/week available

• Interacts with the customer via email and telephone to collect and record information relating to quality issues and disposition of material.

• Tests affected material against established specifications and provides diagnosis/recommendations for purchased products testing outside of quality specifications or having poor performing characteristics.

• Is responsible for the claim handling process from evaluation to credit generation. Claims process includes giving customers’ traceability information, providing material disposition, assigning corrective action letters, and sending samples to a responsible manufacturing location.

• Identifies quality trends (ie. unique to material, manufacturing process, or customer) to initiate quality project support to resolve repeating, ongoing issues.

• Provides customer requested documentation of claim details and provides proactive claim status updates when there are new learnings.

Department: Engineering Services
Function: Quality Assurance
Experience Level: Associate