Principal Transformation Enterprise Architect — Enterprise Industries, UK&I

ServiceNow is seeking a Principal Transformation Enterprise Architect to set the architectural direction for enterprise-wide transformation across our largest and most complex customers in our enterprise Industries team for the UK and Ireland. Working alongside business and technology leaders, you will shape the choices that determine how these organisations change. This is a senior individual-contributor role within our pre-sales solution consulting organisation, combining strategic judgement, architectural depth and executive influence. 

You will work where the problem is not yet clearly defined and the path forward is contested. Customers may be balancing competing business priorities, fragmented technology estates, established investments and demanding operational or regulatory constraints. Your role is to turn that complexity into a clear transformation direction: identify the business capabilities that need to change, evaluate architectural options and shape a practical roadmap that connects ambition, investment and measurable outcomes. 

As a trusted adviser to business executives, CIOs, CTOs and chief enterprise architects, you will challenge assumptions constructively and build alignment across business units, technology teams and partners. You will connect business strategy, operating-model change, enterprise architecture and technology investment—explaining the choices and trade-offs, not simply presenting a solution. 

Working with account leaders and specialist teams, you will provide architectural leadership on strategic sales opportunities. You will define how ServiceNow fits within the customer’s wider enterprise architecture, develop compelling transformation propositions and guide executive working sessions towards agreed decisions and priorities. You will maintain a credible path from the proposed architecture to delivery, working closely with customers, partners and implementation specialists. 

We are looking for someone who has already shaped significant, cross-functional transformation in complex enterprises. You will bring evidence of influencing executive decisions, resolving competing stakeholder priorities and setting architectural direction across multiple programmes. Technical expertise matters, but success in this role depends on using it to guide business choices, lead through others and create lasting value for customers. 

What you get to do in this role 

Our Enterprise Industries team serves manufacturing, pharmaceuticals, retail, travel and services customers. You will: 

• Shape transformation direction. Work with customer leaders to understand their business strategy, economics and operating model. Identify the capabilities that need to change and connect them to measurable customer, employee and operational outcomes. 

• Lead through complexity and uncertainty. Frame problems before requirements are settled. Navigate competing business-unit priorities, fragmented ownership, legacy investments and delivery constraints to establish a practical direction. 

• Influence consequential executive decisions. Build trusted relationships with business executives, technology leaders and enterprise architects. Challenge assumptions, evaluate alternatives and secure alignment on priorities, architectural choices and the case for change. 

• Develop enterprise architectures and roadmaps. Connect current and target states across business capabilities, processes, applications, data and technology. Make sequencing, dependencies, governance, risk and investment trade-offs explicit. 

• Position ServiceNow within the wider enterprise. Define its role alongside core business systems, cloud services and other enterprise platforms. Explain what should change, what should remain and how the proposed architecture will work across organisational and technology boundaries. 

• Guide AI-enabled transformation. Identify where AI, automation and more autonomous workflows can create value. Help customers assess data readiness, integration, human oversight, security, governance and operational risk before committing to an approach. 

• Lead strategic pre-sales engagements. Partner with account leaders, solution consultants, industry specialists and partners to shape complex opportunities, develop compelling propositions and support customer investment decisions in a fast-moving sales environment. 

• Turn executive working sessions into decisions. Use discovery, human-centred design and architecture workshops to establish a shared understanding, explore options and agree outcomes, priorities and next steps. 

• Create a credible path to delivery. Work with customer and partner teams to validate assumptions, feasibility and dependencies. Maintain continuity between the transformation proposition, architectural direction and implementation planning, with clear ownership and handoffs. 

• Lead through others. Align specialists across multiple workstreams, mentor colleagues and strengthen the team’s architectural judgement. Develop reusable approaches, industry perspectives and thought leadership, and share customer insights with relevant ServiceNow teams.

Department: Sales
Function: Consulting
Experience Level: Not Applicable