Engineer, Collaboration Infrastructure (Active Directory, Entra ID and PowerShell)

About Job

The Active Directory Engineer provides support, implementation, and design services for Microsoft Active Directory, Azure Active Directory, and Windows-based systems across the enterprise, including directory and identity management solutions. Resolves and appropriately completes assigned cases and change requests and acts as an escalation for support issues. Applies new solutions through research and collaboration with the team and determines course of action for new application initiatives. Implements new software solutions as required by the business. The core infrastructure technology duties include enterprise Microsoft Active Directory and experience with an Enhanced Security Administrative Environment, (Privileged Access Workstations, Red/Blue Forests design, Domain Hardening, PIM/MIM, Server Core, etc.), global system security and policy configuration, and top-level support for enterprise-wide initiatives. 

This role requires an in-depth knowledge of Active Directory, Federation, Windows Server 2019 and Windows Server 2016 R2, Windows security, AD Proxy, Virtual Directory solutions and related technology. 

 Responsibilities 

• Produce enterprise-level designs for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams. 
• Identify opportunities to innovate, extend and enhance service delivery everywhere possible. 
• Partner on Root Cause Analysis and Problem Management for corporate Identity Management environment. 
• Serves as an escalation point for application support and troubleshooting, provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems. 
• Serves as the first line of escalation support for domain technology issues that cannot be resolved by tier one and two server support. 
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. 
• Install, configure, and maintain Active Directory and third-party software utilities for hardware systems within company operational guidelines. 
• Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps. 
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation. 
• Provide training as required 
• Manage customer satisfaction through effectively communicating and managing customer expectations 
• Manage and secure M365 dependencies on Active Directory and Azure Active Directory

Function: General Business
Experience Level: Mid-Senior Level