Customer Care Agent (English&Spanish)
Prefer a full account with a password? Sign Up to Apply
Job Description
WHAT YOU WILL BE WORKING ON
Main challenge
We are hiring a Customer Care Agent to support our gamers and ensure high-quality, timely resolution of customer requests. This role plays an important part in delivering a positive player experience, maintaining player satisfaction, and ensuring excellent service quality.
What it means on a daily basis
• Handle customer requests via tickets, with potential phone support, in English and Spanish
• Investigate and resolve issues using internal tools and knowledge bases
• Track, document, and follow up on cases until full resolution
• Escalate complex or technical cases to relevant teams when needed
• Identify recurring issues and contribute to improving support processes and templates
What success will look like
• Fast and accurate resolution of customer cases with a strong focus on quality
• High level of customer satisfaction and service consistency
• Effective workload management and strong prioritization skills
• Active contribution to improving support workflows and reducing recurring issues
Who you would be working with
You will work closely with the Customer Care team, Lead Customer Care Agents, and Responsible Agents to ensure excellent support for our players.
Requirements
Department: CUSTOMER CARE
Function: Design
Experience Level: Mid-Senior Level