People Operations Analyst (6 months contract)

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

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People Operations Analyst

We’re looking for a People Operations Analyst to join our team on a 6-month temporary basis. This is a hands-on role for an experienced People Operations professional who can hit the ground running, independently own work, and help improve how our People team operates at scale.

The ideal candidate has experience supporting a global employee population, strong systems and process expertise, and a continuous-improvement mindset. They will bring sound judgment, strong problem-solving skills, and an interest in leveraging AI and automation to create efficiencies, reduce manual work, and improve the People Team experience.

What You'll Do:

• Own and support People Operations processes and initiatives across an international organization, ensuring work is executed accurately, efficiently, and with appropriate attention to global requirements

• Serve as a first point of escalation for People Team questions, independently troubleshooting moderately complex issues, resolving where possible, and partnering with subject matter experts when appropriate

• Support testing and implementation of People systems, processes, and workflows, including developing test cases, coordinating testing, documenting outcomes, identifying issues, and tracking resolution

• Own and continuously improve People Operations documentation, workflows, and SOPs, ensuring processes are clear, scalable, and easy for the team to follow

• Support and optimize workflows across Workday, Jira, and other People systems

• Identify opportunities to leverage AI, automation, and emerging technologies to improve operational efficiency, reduce repetitive work, improve data and process quality, and enhance the People Team experience

• Partner with stakeholders to identify process gaps, assess solutions, and implement improvements that create a more consistent and scalable global People Operations experience

• Support global People compliance efforts by helping ensure processes are appropriately documented, consistently executed, and aligned with applicable requirements

• Use data, process insights, and operational feedback to identify trends and recommend improvements

• Support People Operations programs and projects from planning through execution, taking ownership of defined workstreams and deliverables

• Navigate ambiguity and evolving priorities with a hands-on, solutions-oriented approach, bringing structure and clarity to complex operational challenges

• Build strong relationships across the People team and serve as a trusted operational partner to help improve the overall employee and People Team experience

What We're Looking For: 

• 3–5+ years of experience in People Operations, HR Operations, or a related function

• Experience supporting international/global employee populations and navigating regional requirements

• APJ experience with Global HR/People compliance experience is a major plus

• Demonstrated ability to independently own processes, solve problems, and drive work forward with limited direction

• Strong experience documenting, improving, and maintaining People Operations processes, workflows, and standard operating procedures

• Hands-on experience with Workday and Jira

• Experience supporting system and process testing, including developing test cases, executing testing, documenting results, identifying issues, and partnering on resolution

• Experience serving as a first point of escalation for People Operations questions, independently troubleshooting moderately complex issues and knowing when to engage the appropriate subject matter expert

• Strong analytical, organizational, and problem-solving skills, with sound judgment and attention to detail

• Ability to manage multiple priorities and navigate ambiguity in a fast-paced, evolving environment

• Strong written and verbal communication skills, with the ability to effectively partner across People teams and cross-functional stakeholders

We’ll be super impressed if you have experience in any of these:

• Experience with program or project management is a plus

• Strong interest in AI, automation, and emerging technologies, with the ability to proactively identify opportunities to streamline processes, eliminate manual work, improve data and process quality, and enhance the People Team experience

Work Hours: This position will require you to be available during core business hours. 

Work Location(s) & Travel Requirements: This position has one opening and can be hired in the following preferred office locations:

• Singapore Office

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. 

Benefits: 

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? 

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

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We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

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We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

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We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501-287-4901. 

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Department: Human Resources