Lead - Solution Engineer

Freshworks

contract lead Guarulhos, Brazil Remote

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Job Description

● Collaborating with our Enterprise customers across all of LATAM to identify and address their most critical business challenges.

● Supporting field sales and channel teams through discovery and product demonstrations for direct and partner-led opportunities.

● Gathering requirements effectively to clearly define customer problems.

● Building and presenting compelling demonstrations of Freshworks products.

● Articulating the value of Freshworks solutions to a variety of audiences.

● Embracing lifelong learning and continuously developing your skills.

● Build trusted relationships with partner presales across LATAM, serving as a technical resource throughout joint pursuits.

● Collaborate with partners on customer workshops, tailored demonstrations, solution design, and technical validation to connect Freshworks capabilities to customer outcomes.

● Deliver partner activation through hands-on sessions, demo coaching, and reusable assets that help partners independently position and demonstrate Freshworks solutions.

● Work with LATAM channel managers and field account teams to align technical support for joint account plans, partner-led opportunities, and regional events.