Business Development Manager- Tenderlink- Hybrid

TenderLink is recognised as the market leading provider of tender notification services and online tendering technology throughout Australasia. We are seeking a Business Development Manager (TBC) to join our team. In this role, you will be responsible for managing and growing client relationships, driving revenue growth and the growth of our subscription base.

You will work in close coordination with other internal stakeholders, such as Client Service Representatives, Customer Support & Finance, to provide the optimal customer experience for new and existing subscribers, offering a level of customer service which ensures satisfaction and subscription renewal.

What you'll need to bring to the role & Experian

• Proven track record in account management or sales, in a similar role or relevant industry.
• Strong focus on client engagement, interaction, and appetite for client satisfaction.
• Demonstrated ability in providing excellent customer service in a client-facing role.
• Strong communication and interpersonal skills with the ability to build and maintain relationships at all levels.
• Analytical mindset with the ability to interpret data and generate actionable insights.
• Demonstrated ability to meet deadlines and to respond productively to changing requirements characterised by peak periods and a variety of tasks where attention may be divided, and immediate decisions are required.
 

Work that matters - What you'll be doing

Client Retention

Meeting and exceeding revenue and client retention targets - Proactively engage with your clients using the insights and data available to you to enhance the client experience and reduce churn - Overcome and negotiate client objections during the renewal period and with clients who communicate their decision to cancel their subscription.

Relationship Management

Develop and implement strategic account plans to drive growth and maximise client value - Answer incoming client phone calls and email queries - Contact clients who have failed to make payment for their subscription - Analyse client feedback and contribute suggestions for improving processes and product development - Identify and pursue upselling and cross-selling opportunities within your account portfolio.

Client Onboarding

Ensure our new clients experience a seamless onboarding process from the online shopping cart, providing training via Teams where necessary - Provide a smooth transition from subscription activation to on-going customer support and renewal.

Department: Sales & Business Development
Function: Information Technology
Experience Level: Not Applicable