Associate Software Engineer

We are hiring an Assoc Software Engineer for the Telemetry Data Platform team, which carries product usage telemetry & performance telemetry for the entire ServiceNow platform on a stack built with Kubernetes, Kafka, and Click House. We are distributed across Israel, India, and the Americas. 

This is a full stack role with its center of gravity firmly on telemetry development, data pipelines, Kubernetes and DevOps work, supporting Billions of records per day. You will be equally comfortable designing a distributed system and owning it in production. If you like following a system from the event that fires to the chart that renders — and you want the pager for it — you will feel at home. 

You will lead design and delivery of complex, multi-service features, own technical decisions within a domain, and are fully self-directed — escalating only genuine ambiguities and driving decisions to closure. Of the ten critical skills at this level, incident response management is the only one set at Expert; the rest are Experienced. 

What you get to do in this role:

• Design, build, and own backend services for distributed data streaming and processing that handle high-volume, high-cardinality event data with predictable latency and no silent data loss. 
• Collaborate daily with a team of like-minded developers, product managers and quality engineers using agile software development methodology.
• Master new areas and take ownership of features that matter to our customers.
• Design features with a core commitment to quality and an eye to how the products will evolve in future releases.
• Deploy, scale, and operate services in production Kubernetes environments, including Helm-based deployments and CI/CD pipelines that make releases repeatable and safe to roll back.
• Own observability for what you build — meaningful metrics, useful logs, real tracing, and alerts that fire on customer impact rather than on noise.
• Debug and resolve production incidents independently, participate in on-call, run root-cause analysis, and operate against defined service level objectives.
• Work in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding

Department: Engineering, Infrastructure and Operations
Function: Engineering
Experience Level: Not Applicable