Mart Merchant Partner, Southern Sumatra

Get to Know the Role

We are looking for a dynamic Mart Merchant Partner for South Sumatera. you will be the driving force behind the growth of our GrabMart merchant ecosystem in the region. You will be at the forefront of client-facing partnerships—identifying merchant pitch gaps, leading high-stakes negotiations, and shaping execution strategies to hit target numbers. This is an ideal opportunity to lead from the front and scale the future of quick commerce with GrabMart. You will lead a dedicated team of Account Managers and Merchant Acquisition. Using a data-driven approach to improve territory coverage, boost merchant sales, and ensure seamless operational execution. We are looking for a disciplined, details leader who can balance strategic planning with rigorous on-the-ground execution.

What You Will Do

• Lead, mentor, and evaluate Account Management and Merchant Acquisition teams to foster a good performance culture and consistently achieve regional KPIs.
• Define merchant visit priorities and territory coverage by analyzing transaction volumes, campaign adoption rates, and historical visit metrics.
• Drive merchant revenue by boosting participation in Grab promotional campaigns, advertising solutions, and sales initiatives (e.g., menu expansion, basket-size growth).
• Oversee the end-to-end merchant lifecycle across the territory, ensuring optimal account allocation, seamless onboarding, and rigorous data integrity.
• Serve as the primary escalation point for complex merchant issues, partnering with cross-functional teams to deliver rapid, effective resolutions.
• Track territory metrics and deliver regular reports with actionable insights for senior leadership.

Function: Sales
Experience Level: Associate