MS-EXCHANGE MESSAGING SUPPORT
Prefer a full account with a password? Sign Up to Apply
Job Description
We are seeking a detail-oriented and analytical MS-Exchange Messaging Support professional to join our team in Campinas, Brazil.
We run a huge Exchange environment in an M365 hybrid configuration with more than one million recipients.
• As a member of our 3rd level support team, you will be responsible for tickets which the 1st and 2nd level team had not been able to solve.• Tickets which require deep analysis and solution finding in Active Directory and Exchange on premises as well as in Entra-ID and Exchange Online
• Tickets which require your level of privileges such as applying special configurations or permissions to recipients including user mailboxes, resource mailboxes, mail users and distribution groups.
• Analyze email flow, delivery issues, SMTP relay issues and protocol-related problems using diagnostic tools and logs
• Configure and maintain security policies, including spam filtering, malware protection, and data loss prevention
• Document incidents, resolutions, and best practices in the ticketing system to maintain organized records
• Develop and execute PowerShell (API development) scripts to automate routine administrative tasks and improve operational efficiency
• Respond promptly to support requests and maintain service level agreements
• Our working environment is based on PowerShell with company specific cmdlets for efficient and consistent changes and deep analysis.
Use these cmdlets, develop your own scripts based on these cmdlets and participate in the development of these cmdlets.
• Collaborate with IT teams to implement and optimize hybrid Exchange environments
• Stay current with Microsoft Exchange updates, security patches, and industry best practices
Requirements
Function: Information Technology
Experience Level: Not Applicable