Back Office Officer (On-Boarding)

We are the team that decides who becomes a Capital.com client. We are 24 people across Sofia, Limassol, Australia and the Bahamas, working 24/7 shifts. We cover five licences (Cyprus, UK, Bahamas, UAE and Australia), with two more on the way.

Every week, around 3,500 accounts come to us for manual review. On top of that come about 1,500 client documents, 300 requests from other teams and 120 Jira tasks. Zero backlog is how we work, not something we aim for.

What you’ll do:

• Review identity and proof-of-address documents

• Verify or block client accounts according to the rules of the licence each client is under

• Review sanctions and PEP matches in World-Check

• Handle AML alerts and escalate genuine cases to Compliance

• Answer requests from Support, Sales and Payments through Slack, Zendesk and Jira

What we’re looking for:

• Real attention to detail. This job means noticing that the date of birth on a document is one digit off from the profile, 200 times a day.

• Clear, polite written English. Most of your day is written communication with other teams and, through Support, with clients.

• Ownership of your decisions. You approve, reject or escalate, and you can explain why in one sentence. When you’re unsure, you ask rather than guess.

• Respect for procedure, and the confidence to challenge it. You follow the process, and when it’s wrong, you say so openly instead of quietly working around it.

• Focus under pressure. You can switch between tasks without losing accuracy.

• Comfort with shift work. We run a 24/7 rota, so you’ll need to be comfortable with night and weekend shifts.

Nice to have:

• A background in KYC, AML, banking back office or compliance.

What you will get in return:

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.

• Work-Life Harmony: Join a company that genuinely cares about you—because your life outside of work matters just as much as your time on the clock. #LI-Hybrid

• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.

• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.

• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.

• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!

• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!

• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Department: Operations
Team: BO - Onboarding