Housekeeping Supervisor

Dust off the Ordinary, Polish the Extraordinary! Radisson Hotel Group is on the Hunt for Housekeeping Maestros. Be the Difference in Every Detail!

We are currently seeking a Housekeeping Supervisor to join our vibrant team. At Radisson Hotel, Benin-City, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. 

As the Housekeeping Supervisor you bring an unparalleled commitment to excellence, a detail-driven approach, and a genuine passion for maintaining an impeccable guest experience to our dynamic Housekeeping Team.

You will be responsible for the following:

• Assign and schedule daily cleaning tasks for room attendants and other housekeeping staff
• Lead and collaborate with the team to maximize guest satisfaction, comfort and cleanliness, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the business strategies taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.
• With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
• Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
• Takes the lead to deliver departmental programmes that advances service standards, profitability and cost control which may include working with internal and external stakeholders, whilst incorporating environmental concerns
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as require
• Supervise staff during shifts, monitor productivity, and provide assistance when needed
• Train new housekeeping staff on cleaning procedures, maintenance tasks, and hygiene standard
• Manage cleaning supplies and equipment, including inventory checks and ordering replacement.
• Respond to guest or client requests and complaints, ensuring timely resolution
• Ensure compliance with safety and sanitation regulations across all areas.
• Coordinate with maintenance teams to report and follow up on repairs.
• Prepare reports on housekeeping activities, room occupancy, and staff performance.
• Anchoring morning briefing while HOD is absence
• Communicate with Maintenance /Front Office Department for Room status
• Using of Checklist for his/her daily Task

Function: Customer Service
Experience Level: Mid-Senior Level