CRM Account Executive - Commercial

The CRM Account Executive - Commercial role is a sales role built for experienced sellers who have the curiosity, confidence, and technical acumen to transform a customer’s business. You will play a pivotal role in shaping ServiceNow’s CRM business and work on exciting and transformational sales opportunities. People who excel at this job can lead discovery sessions, leverage value-based selling, and deliver measurable business outcomes through customer specific priorities and use cases. The CRM Account Executive - Commercial has the technical fluency to present, demo, and provide customers with the confidence to invest in ServiceNow CRM Solutions. 

What you get to do in this role: 

• Sell to line of business owners across: Call center & customer service, field operations, Revenue Operations, and Sales organizations. 
• Build relationships with customer executives and decision makers, understanding their CRM Priorities and purchasing process.  
• Develop account and territory plans that identify priority customers, growth opportunities, and the actions needed to pursue them. 
• Oversee client relationship mapping, orchestrating an account strategy while leading across a broad virtual team (Sales Specialists, Solutions Consultant, Success resources, Partners and Marketing, etc.) 
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals 
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives, customer adoption, and identify expansion opportunities.

Department: Sales
Experience Level: Not Applicable